1-877-543-7669
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Q:
I applied for CHIP, but you denied my application. I think you were wrong in your decision. Is there a way I can appeal?
A:
If you have a question, you can ask us to take another look at your application. Within 30 days of receiving the letter denying coverage, send us a letter telling us the reason you think we made a mistake. Your letter must be in writing, and it must be signed. Your request cannot be made over the phone. Please send your letter to:
HHSC
P.O. Box 14400
Midland, TX 79711-9904
Or you can fax your letter to 1-877-542-5951.
HHSC
P.O. Box 14400
Midland, TX 79711-9904
Or you can fax your letter to 1-877-542-5951.
Q:
Why does my 4-year-old daughter have Medicaid but my 7-year-old son has CHIP?
A:
The income limits for Medicaid are higher for children younger than 5 years. Because of this, your 4-year-old might qualify for Medicaid while your older child does not.
Q:
My ex-wife has custody of our daughter, but I need to know if she’s got health coverage through the CHIP program. Can you tell me if she’s enrolled?
A:
Federal law protects people’s health information. We are not allowed to share a child’s CHIP case information with anyone other than the person who filed the application and any authorized representatives named in the application or listed in the child’s case file. If you are one of these people—the person who filed the application or an authorized representative—we will be able to share information with you.
Q:
I need a letter showing when my child was covered by CHIP. Can you send me that?
A:
The document you need is called a certificate of creditable coverage. Your child’s CHIP medical plan can give you this certificate. If you don’t know your children’s medical plan, call CHIP/Children’s Medicaid toll-free at 1-877-543-7669 and ask what plan your children are enrolled in.You can also search the Find Your Medical Plan page of this website.
Q:
I know someone on CHIP, but I’m sure the family makes way more than the CHIP income limit. Who can check into that?
A:
If you suspect fraud of the CHIP or Children’s Medicare programs, please call the HHSC Office of the Inspector General toll-free at 1-800-436-6184. You can also report waste, fraud, or abuse on the HHSC Office of the Inspector General website.
Q:
When I call the 877-KIDS-NOW phone number, I get the Louisiana CHIP call center. How can I get the Texas CHIP call center?
A:
The 877-KIDS-NOW phone number is a national number. The telephone number you dial from determines which call center is called. If you are near the Louisiana, Arkansas, Oklahoma, or New Mexico border, you may get that state’s CHIP call center instead of Texas. You can call the Texas CHIP call center from anywhere in the U.S. at 1-800-647-6558.
